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21st Century Waterproofing

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Privacy Policy

Last Updated: September 24, 2026

Who We Are

At 21st Century Waterproofing, we value your privacy and are committed to protecting any personal information shared with us. Our Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (https://21stcenturywaterproofing.com/) or contact us for residential and commercial waterproofing, coating, and structural repair services across Riverside and San Bernardino Counties.

Information We Collect

We collect information you provide voluntarily and technical details collected by our website.

Contact Details

Your full name, email address, phone number, and property address when you request a free inspection, fill out a contact form, or call our office.

Property and Service Details

Details about your property, such as property type, issues, or specific structures requiring work (e.g., basements, decks, balconies, commercial roofs, or exterior stucco).

Technical and Device Data

Your IP address, browser type, device details, pages viewed, and other information are collected automatically when you browse our site.

Cookies and Automated Tracking

Our website uses cookies, web beacons, and similar tracking technologies to analyze website performance and improve your browsing experience.

Essential Cookies

Necessary for basic website performance and navigation.

Analytics Cookies

Help us measure how visitors interact with our content, track page views, and identify technical errors.

You can turn off cookies through your browser settings, but this may affect the user experience when using certain features on our website.

How We Use Your Information

Services

We use the collected information to schedule property inspections, provide estimates, and execute waterproofing contracts.

Customer Support

We use your information to provide project updates, send automated inspection reminders, process billing, and deliver official warranty documentation after the job is completed.

Tracking and Analytics

Your data is used to analyze website performance and improve the user experience. Tracking and analytics are also used to identify regional demand.

Sharing and Disclosure of Information

We do not sell, trade, rent, or lease your personal information to third parties or advertisers. We only share information under the following limited circumstances:

Service Providers

Third-party vendors (such as web hosting providers, website analytics tools, and IT infrastructure managers) who help us operate our business, provided that they are bound by strict confidentiality agreements.

Legal Compliance

Subpoenas, court orders, or other legal processes, as well as measures to protect the rights, property, or safety of 21st Century Waterproofing, our clients, or the public.

Data Security

We implement multi-layered security protocols to protect your sensitive data against loss, unauthorized access, alteration, or disclosure.

TLS/SSL Encryption

All communication between your device and our site is encrypted using the Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.

Access Controls

Client information is strictly restricted to authorized team members who require it to perform site visits, prepare estimates, or perform contracted work.

Secure Storage

Digital records and server files are stored within protected network environments behind standard firewalls.

Please note: While we take every reasonable precaution to protect your data, no method of internet transmission or electronic storage is guaranteed to be 100% immune to potential breaches.

California Privacy Rights (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA), your privacy rights as a customer include:

  • Requesting what personal information we collect, use, and disclose
  • Deleting personal data we have collected from you
  • Updating inaccurate personal information
  • Opting out of the sale or sharing of your personal information for marketing purposes
  • Exercising your privacy rights without facing any discrimination

Children’s Privacy

Our website and services are intended solely for adults aged 18 and older. 21st Century Waterproofing does not knowingly collect or use personal information from children under the age of 13. If we discover that a child has submitted personal details to us, we will delete that data immediately.

Amendments to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time to stay aligned with legal standards or changes in our operational practices. Any updates will be published on this page, along with a revised effective date.

Contact Us

If you have any questions, doubts, concerns, or requests regarding this Privacy Policy, please reach out directly to the owner: